When a complaint is received it is acknowledged and checked to see that all required information has been included and that it is valid.
A valid complaint will be sent to a Standards Committee for consideration. At the same time, a copy will be sent to the lawyer being complained about and he or she will have the right to make a written submission to the Standards Committee.
The Standards Committee has three options:
If a Standards Committee decides to inquire into a complaint, it can determine that:
Whatever determination a Standards Committee makes, the complainant will be informed of the decision and the reasons for it.
If the Standards Committee decides that the lawyer’s conduct was unsatisfactory:
It may make an order formally confirming the terms of an agreed settlement resulting from negotiation, conciliation or mediation.
It may censure or reprimand the lawyer.
It may order the lawyer to:
The Standards Committee may make one or more of these orders in respect of any one finding. It can also make other orders aimed at improving the lawyer’s standard of practice.
If the complainant or a lawyer who is the subject of a complaint does not agree with a Standards Committee decision, they may ask the Legal Complaints Review Officer at the Ministry of Justice to review that decision.
The Legal Complaints Review Officer can make any order a Standards Committee can make, including confirming or changing the Standards Committee’s decision. They can also refer a matter to the New Zealand Lawyers and Conveyancers Disciplinary Tribunal or back to the Standards Committee.