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Unconscious Bias

NZLS CLE offers a free webinar on unconscious bias. For more information, visit the NZLS CLE website.

The New Zealand workforce is becoming more diverse. Diversity is a fact, and describes characteristics of a population such as gender, ethnicity, religious belief and sexual orientation.

Inclusion is a behaviour describing how people are treated. To make the most of diversity, organisations must also be inclusive. One barrier to achieving an inclusive workplace is unconscious bias.

What is unconscious bias?

Everyone has biases shaped by their social environment, background and personal experiences. Some biases are conscious, such as choosing to hire individuals with a certain amount of experience.

If someone has an unconscious bias, they are unaware of their preferences and think they are acting objectively. Many different characteristics such as height, physical appearance, gender, ethnicity and age can be subject to unconscious bias. Working arrangements can also be affected by unconscious biases such as negative preconceptions about flexible work. Unconscious bias affects multiple areas in the workplace, including:

  • the recruitment and promotion process
  • performance ratings
  • tasks assigned to employees
  • bonuses and benefits
  • the culture of a firm

While often unnoticed, research has shown that unconscious bias is just as harmful if not more damaging than overt bias.

What organisations can do

Gender equality and inclusion are not just important for individuals, but also firm performance. Research by McKinsey & Co has shown a positive relationship between diversity and business success. Several important factors include:

  • better talent recruitment
  • customer orientation
  • higher employee satisfaction
  • improved decision making

Fortunately, unconscious bias is becoming better understood and more widely focused on in the New Zealand workplace. The Law Society’s suggestions for firms wanting to address unconscious bias are to:

  1. Start from the top. Educating management and human resources staff about unconscious bias can help to build an inclusive culture within an organisation.
  2. Encourage employees to watch the free NZLS CLE Ltd unconscious bias webinar.
  3. Consider unconscious bias training for employees.
  4. Consider blind recruitment or contextual recruitment. Considering unconscious bias in recruitment can help with sourcing talent and showing employees a commitment to diversity. For further information and how to use these strategies see the  Law Society of England and Wales guide.
  5. Have diverse recruitment and promotion panels and interviewers.
  6. Start the conversation about unconscious bias in the workplace.
  7. Be vocal about diversity and inclusion.
  8. Don’t fall into the the merit trap.
  9. Ensure transparent performance ratings and promotion criteria.

What individuals can do

Addressing unconscious bias is also important for individuals. New Zealand lawyers can contribute to an inclusive workplace and make better decisions by recognising where unconscious bias exists, and taking steps to counter it. As an individual, some steps you can take to counter unconscious bias are to:

  1. Recognise that everyone has unconscious biases
  2. Identify what your unconscious biases are. Harvard IAT tests are designed to assist with this. You can take a test for free at Project Implicit.
  3. Analyse and confront biases. For example, making the effort to spend time with people different to you and sharing positive experiences can reduce unconscious bias
  4. Avoid making quick decisions. When decisions are made quickly, they are more likely to be impacted by unconscious bias than decisions that are given more thought
  5. Recognise that when we do not know information, the tendency is to fill gaps with predetermined biases
  6. Think about what more information might be needed to make the best decisions

Further reading and resources

Last updated on the 18th June 2018