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Survey finds 93% of jurors satisfied with experience

10 April 2019

The Ministry of Justice has released results of a Juror Satisfaction Survey which shows that 93.2% of participants were satisfied or very satisfied with the services and facilities.

The survey was carried out in District and High Courts between 14 May and 22 June 2018 and consisted of 24 questions asking jurors to rate their satisfaction with various aspects of their experience.

Over the survey period, 1,140 jurors were given the change to participate, and 888 (77.9%) completed the survey.

The ministry says the satisfaction level is the highest rating received to date.

Many jurors offered suggestions for ways the experience could be improved.

"Examples include the need to provide more information on parking, more transparent information about the realistic time commitment to this service, and better communication about whether jurors were needed in court the next day.," the report says.

It notes that some of the issues raised are already being addressed by the ministry, while others will be considered in the future.

Last updated on the 10th April 2019