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Complaints Advisory Panel

The Complaints Advisory Panel is operating as a 12 month pilot from February 2017.

If you are a lawyer subject to a complaint allocated to a Standards Committee, you may wish to seek advice from a member of the Complaints Advisory Panel.

The Complaints Advisory Panel is a pilot scheme operating as an adjunct to the existing National Friends Panel service.

The panel is made up of lawyers who are available to be contacted on a confidential basis by lawyers who are the subject of a complaint.

What should you expect if you contact a panel member?

Panel members will listen to you on a confidential basis and provide assistance that may enable you to respond to the complaint appropriately, effectively and in a timely manner.

They will provide up to two hours of pro bono assistance. Any ongoing assistance that may be required beyond this point will be by arrangement between you and the panel member.

Panel members will be asked to provide anonymised feedback to the Law Society in order to assist with the assessment of the effectiveness of the pilot. You may also be asked whether you used the service and, if so, some general comments to enable us to assess the service. This will of course be information that you may choose not to provide.

How to contact a panel member

A list of all members of the panel is available here, with panel members shown in alphabetical order, together with their areas of practice or expertise. All members can also provide assistance in relation to general ethical or conduct issues.

Inquiries and further information

Should you require any further information, please contact the Law Society on 04 472 7837.

Last updated on the 14th February 2018