New Zealand Law Society

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Complaints about Law Society staff

New Zealand Law Society has a high standard of professionalism and service. Despite best efforts there may be occasions where we do not meet your expectations. If this has occurred please let us know so that we can put things right where appropriate and improve our service for the future. 

Equally, we would also like to know when we have provided a good service. All compliments and feedback are welcomed, as well as any ideas or suggestions you might have.

How we handle complaints about the Law Society

To make a complaint please contact the a relevant manager, either in writing or by phone. We aim to acknowledge complaints within three working days.

Hopefully, your complaint will be able to be resolved at this stage. If the matter needs to be taken further or you are unhappy with the way in which the complaint is being handled, your complaint may be referred to the Executive Director’s department. 

For complaints about the Lawyers Complaints Service and its staff relating to the handling of complaints there is a special procedure referred to below.

Complaints about the Lawyers Complaints Service

If you wish to make a complaint about the operation of the Lawyers Complaints Service, please contact the Complaints Manager. All complaints made about the operation of the Lawyers Complaints Service must be provided to the Legal Complaints Review Officer pursuant to s124(g) of the Lawyers and Conveyancers Act 2006. This is done on conclusion of the complaint.

Last updated on the 15th September 2015