As a regulator of the legal profession, the Law Society receives concerns and complaints about lawyers, law firms, and law firm employees. Depending on the nature of the concern or complaint, our approach is to resolve or mediate where possible. Where resolution or mediation is not able to be achieved, complaints will be referred to an independent Standards Committee – either an Early Resolution Service, or Standard Track committee.
When a complaint is received it is acknowledged and checked to see that all required information has been included and that it is valid. It will be assessed to see whether the complaint is appropriate for our Early Resolution Service.
We will notify the lawyer about the complaint and call the parties to discuss next steps. The complaint and complainant details will be disclosed to lawyer.
If the complaint is not suitable for the Early Resolution Service, it will be sent to a Standard Track Standards Committee for consideration. At the same time, a copy will be sent to the lawyer or firm being complained about. The lawyer or firm will be invited make a written submission to the Standards Committee.
The Standards Committee has three options:
Lawyers who are subject to a complaint may continue to practice while the inquiry occurs. There is no power under the Lawyers and Conveyancers Act for a lawyer to be suspended while an inquiry is carried out in relation to a complaint.
If a Standards Committee inquires into a complaint, it can determine that:
When a charge is filed in the Tribunal, a Standards Committee can make a request for an interim order to suspend the lawyer from practice. These orders are not made very often because it is a significant step for the Tribunal to prevent a lawyer from working before the case against them is able to be heard.
Whatever determination a Standards Committee makes, the complainant will be informed of the decision and the reasons for it.
If the Standards Committee decides that the lawyer’s conduct was unsatisfactory:
The Standards Committee may make one or more of these orders in respect of any one finding. It can also make other orders aimed at improving the lawyer’s standard of practice.
If the complainant or a lawyer who is the subject of a complaint does not agree with a Standards Committee decision, they may ask the Legal Complaints Review Officer at the Ministry of Justice to review that decision.
The Legal Complaints Review Officer (LCRO) can make any order a Standards Committee can make, including confirming or changing the Standards Committee’s decision. The LCRO can also refer a matter to the New Zealand Lawyers and Conveyancers Disciplinary Tribunal or back to the Standards Committee.