Join our friendly, supportive and highly-committed Wellington team! In this role, you can make a real impact.
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good public administration. The Chief Ombudsman is independent and impartial, working towards fairness for all New Zealanders.
Investigators in the Complaints Resolution Group work with the Chief Ombudsman to independently investigate and review complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people.
As we deal with complaints relating to the full range of central and local government agencies, there will always be more to learn and no day will be the same! You could be providing initial assistance one day and then undertaking detailed investigations the next.
As an Investigator, you will deal with challenging work that requires you to utilise a resolution-focused approach. Your analytical and investigative skills are critical to achieving meaningful outcomes in your work.
Your ability to relate to and show empathy to people from diverse backgrounds, cultures, and world views is crucial to success in the role, as you will be dealing with a variety of stakeholders, while also building cohesive relationships within your team and the wider organisation.
The work is challenging, varied, and fast-paced and requires judgment, integrity and resilience. However won’t be doing this alone as in addition to being part of an established supportive team of professionals, you will join alongside a new cohort of investigators who will be working and learning beside you.
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
To be successful in this role ideally you will have:
All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
It is a requirement of the Office that all new staff are fully vaccinated against Covid-19 before commencing work. This includes any boosters they are eligible for.
Depending on skills and experience the starting salary is expected to be between $83,653 and $104,566.
Applications close Sunday 14th August 2022.