New Zealand Law Society - National Complaints Manager

National Complaints Manager

New Zealand Law Society Te Kāhui Ture o Aotearoa, Wellington

About the role
Reporting to the General Manager Professional Standards (Regulatory), our National Complaints Manager is responsible for leading, growing and developing the Lawyers Complaints Service (LCS) department of the Law Society.

The Lawyers Complaints Service is a key function of the Law Society that deals with a wide range of people, including the public and members of the legal profession to resolve complaints on the conduct of lawyers. This exciting leadership role sees our National Complaints Manager engaging the LCS department to promote a culture of collaboration, whilst supporting the Law Society to deliver its regulatory strategy and regulatory function.

This is a permanent, full-time role working 37.5 hours each week. We embrace flexible working to support our staff to deliver their best and achieve a good work/life balance.

About you

To be successful in this role, you will have:

  • A relevant tertiary qualification, preferably in Law, with a minimum of 5 years’ experience
  • Ability to provide precise legal advice and take a strategic approach when required
  • Experience in legal, complaint handling, investigative and/ or dispute resolution environment
  • Strong people leadership skills with the ability to lead, mentor and develop a team
  • Excellent communication skills both verbally and written, and the ability to communicate at all levels

We are looking for candidates who share our purpose of Kaitiaki of an exemplary legal professional in Aotearoa and understand how our values of Kaitiakitangi – tāria te wā, Manakitanga and Pono underpin the work we do at New Zealand Law Society.

What we can offer

Become part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

It is important that the Law Society can attract, support, and retain quality staff and one of the ways we can achieve this is by offering employees some flexibility to manage their work/life balance. We embrace flexible working to support our staff to deliver their best and achieve a good work life balance and to connect and collaborate with others by providing a hybrid approach sharing your time between the office and home.

Other benefits of working at the Law Society include:

  • Three days Special Leave on top of the annual leave entitlement to use during the annual close-down period between Christmas and the new year.
  • Flexibility to work from both office and home, with full working from home (WFH) kit provided to each employee, including an allowance towards the purchase of a WFH desk and chair. Employees are required to be in the office just two days per week, with one of those being a "team day".
  • Employee Assistance Programme (EAP) available to all employees.
  • Actively fostering the development and career pathways of our employees, alongside a transparent performance review and remuneration appraisal system.
  • Competitive remuneration
  • Developing a cohesive workplace culture across our organisation, including monthly morning teas, and celebrating annual events.

Diversity and inclusion are important to us, and the Law Society is keen to ensure that appointments reflect Aotearoa New Zealand’s multicultural society. Applications from a diverse range of backgrounds are encouraged.

About the Law Society
 The New Zealand Law Society Te Kāhui Ture o Aotearoa is the professional body for barristers and solicitors in New Zealand. The Law Society regulates all lawyers practising in New Zealand and is the membership organisation for practising lawyers. With 13 branch offices throughout the country, the Law Society is the Kaitiaki (guardian) of the practice of law in Aotearoa New Zealand and the consumers of legal services.

A copy of the position description can be found here.

How to apply

Please complete the application form and submit this together with your cover letter and CV to

Applications close 5pm Friday 31 May 2024.

Shortlisting may occur whilst the advertisement is open, so we encourage you to make an early application.

Applicants for this position should have NZ residency or a valid NZ work visa.

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