New Zealand Law Society - Professional Standards Officer – Christchurch

Professional Standards Officer – Christchurch

New Zealand Law Society | Te Kāhui Ture o Aotearoa, Christchurch

About the Law Society

The New Zealand Law Society | Te Kāhui Ture o Aotearoa is the professional body for barristers and solicitors in New Zealand. The Law Society regulates all lawyers practising in New Zealand and is the membership organisation for practising lawyers. With 13 branch offices throughout the country, the Law Society is the Kaitiaki (guardian) of the practise of law in Aotearoa New Zealand and the consumers of legal services. 

About the role

Do you want to work with a fun, high-performing and dedicated team? We are seeking an exceptional candidate to join our Professional Standards department as a Professional Standards Officer (PSO) in the Early Resolution Service (ERS) & Frontline team.

A PSO responds to and facilitates the early resolution of a wide range of complaints and concerns raised about lawyers by the public and lawyers; and processes complaints and reports.

This is a permanent full-time position where the work is challenging, varied, and fast-paced. It requires judgment, integrity and resilience. You won’t do this alone, you will be part of a supportive team of professionals.

One of the ways we attract, support, and retain quality staff is by offering employees the flexibility to manage their work/life balance. We embrace flexible working to support our staff to deliver their best and achieve a good work life balance.

The ideal applicant will have the following skills and experience:

  • The position is suitable for a legal practitioner with a minimum of 3 years’ legal experience or equivalent investigations and complaints handling experience. A practising certificate is not required for this role. 
  • Sound written and oral communication skills is essential - including the ability to produce concise, well-structured reports and communicate clearly with committees, members of the profession and the public. 
  • Complainants and respondents are under pressure during the complaints process. Strong empathy skills are a must. 
  • An ability to meet deadlines, perform under pressure and structure your workload. 
  • Excellent computer literacy and skills. 
  • Strong empathy skills, good judgement, and a high level of resilience. 

What we can offer

Become part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued. 

Other benefits of working at the Law Society include:

  • Two days Special Leave on top of the annual leave entitlement to use during the annual close-down period between Christmas and the new year.
  • Flexibility to work from both office and home, with full working from home (WFH) kit provided to each employee, including an allowance towards the purchase of a WFH desk and chair.
  • Employee Assistance Programme (EAP) available to all employees.
  • Actively fostering the development and career pathways of our employees, alongside a transparent performance review and remuneration appraisal system.
  • Competitive remuneration
  • Developing a cohesive workplace culture across our organisation, including monthly morning teas and celebrating annual events. 

Diversity and inclusion are important to us and the Law Society is keen to ensure that appointments reflect Aotearoa New Zealand’s multicultural society. Applications from a diverse range of backgrounds are encouraged. 

For a confidential discussion, additional information please contact People & Culture at recruitment@lawsociety.org.nz

A copy of the position description can be found here.

If you would like to apply, please complete the application form and submit this together with your cover letter and CV to recruitment@lawsociety.org.nz.

Please do not apply using the seek portal as we will only consider applications that have been made to the above email address.

Applications close 5pm Friday 12 August. 

Applicants for this position should have NZ residency or a valid NZ work visa.

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