Do you have a passion for social justice, excellent communication skills and a proactive, can-do attitude? We are growing our team and have an exciting opportunity for a motivated person to join our friendly, supportive and highly-engaged team! In this role, you can make a real difference in people’s lives.
Mō mātou – About us
The Banking Ombudsman Scheme provides a free and independent dispute resolution service. We aim to resolve disputes between banks and customers quickly and fairly, and to learn from complaints to prevent future problems. Our goal is to improve banking for customers and banks through a fair banking sector.
We offer a bright central Wellington office that overlooks the harbour, flexible working arrangements, a friendly office culture, and regular social events. We also offer wellness benefits including health insurance contribution, flu vaccines, and a dog-friendly office with free fruit and great coffee.
Mō te tūnga – About the role
As Resolution Adviser, you will be responsible for helping to resolve complaints. This includes giving advice to the public, complainants and banks, identifying issues and learnings, and facilitating the resolution of complaints.
Ideally you are:
If you have all of that plus a great attitude, we want to hear from you!
Tono ināianei – Apply now through Seek:
The Banking Ombudsman Scheme recognises the importance of diversity and inclusion and is committed to providing a working environment that embraces these values. We strive to increasingly reflect the diversity of communities we serve by including and valuing perspectives from all backgrounds including ethnicity, religion, gender, age, accessibility needs, sexual orientation, and national origin. Please let us know if you would like support or have any access requirements that will help you through the recruitment process.
Rā katinga | Applications close: 11 September 2023
Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
If you have any queries about the role, please contact: email@example.com