Do you have a passion for social justice, excellent communication skills and a proactive, can-do attitude? We are growing our team and have an exciting opportunity for a motivated person to join our friendly, supportive and highly-engaged team! In this role, you can make a real difference in people’s lives.

Mō mātou – About us

The Banking Ombudsman Scheme provides a free and independent dispute resolution service. We aim to resolve disputes between banks and customers quickly and fairly, and also to learn from complaints to prevent future problems. Our ultimate goal is to improve banking for customers and banks through a fair banking sector.

We offer a bright central Wellington office that overlooks the harbour, flexible working arrangements, a friendly office culture, and regular social events. We also offer wellness benefits including health insurance contribution, flu vaccines, and a dog-friendly office with free fruit and great coffee.

Mō te tūnga – About the role

As Senior Resolution Adviser, you will be responsible for helping to resolve complex complaints.

Ideally you are:

• Legally qualified with at least 10 years post-qualification experience
• Excellent at analysing complex issues and understanding different perspectives
• Knowledgeable about banking practice, relevant laws and the Code of Banking Practice
• Proactive, efficient & organised
• Enjoy coaching & mentoring others
• An excellent communicator with strong dispute resolution skills
• Familiar with, and knowledgeable about, Te Ao Māori and Te Tiriti o Waitangi
• An all-round great team player

If you have all of that plus a great attitude, we want to hear from you!

Tono ināianei – Apply now

Apply through Seek here. 

The Banking Ombudsman Scheme recognises the importance of diversity and inclusion and is committed to providing a working environment that embraces these values. We strive to increasingly reflect the diversity of communities we serve by including and valuing perspectives from all backgrounds including ethnicity, religion, gender, age, accessibility needs, sexual orientation, and national origin.

This role has the flexibility to be full-time or part-time.

Please let us know if you would like support or have any access requirements that will help you through the recruitment process.

Rā katinga | Applications close: Friday 1 December 2023

Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

If you have any queries about the role, please contact: operations@bankomb.org.nz