New Zealand Law Society - Team Leader – Lawyers Complaints Service

Team Leader – Lawyers Complaints Service

New Zealand Law Society | Te Kāhui Ture o Aotearoa, Wellington

About the Law Society

The New Zealand Law Society | Te Kāhui Ture o Aotearoa is the professional body for barristers and solicitors in New Zealand. The Law Society regulates all lawyers practising in New Zealand and is the membership organisation for practising lawyers. With 13 branches throughout the country, the Law Society is the Kaitiaki (guardian) of the practise of law in Aotearoa New Zealand and the consumers of legal services.

About the role

We are seeking an exceptional candidate to join our Professional Standards department, to lead the Wellington-based Lawyers Complaints Service (LCS) team.

You will lead and manage the activities of the complaints service staff to ensure the Law Society meets its statutory obligations as required by the Lawyers and Conveyancers Act 2006. You will be responsible for promoting the ongoing development of the team, including training and coaching staff to achieve key performance requirements. The work is challenging, varied and fast-paced, and requires a high level of judgment. This is a full-time permanent position.

The ideal applicant will have:

  • Legal experience or qualification preferred
  • Leadership skills and the ability to develop your team
  • Ability to prioritise, implement systems, meet deadlines and to plan and structure workload.
  • Ability to provide precise legal advice (if able) and take a strategic approach when required.
  • A high standard of written and oral communication skills is essential.
  • Computer literacy
  • Critical thinking, sound judgement and analytical skills
  • Well-developed communication (oral and written) and relationship management skills and experience
  • Understanding of and empathy for the nature of the profession
  • The ability to exercise good judgement across a wide range of operational activities and functions.

What we can offer

Become part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

It is important that the Law Society can attract, support, and retain quality staff and one of the ways we can achieve this is by offering employees the flexibility to manage their work/life balance. We embrace flexible working to support our staff to deliver their best and achieve a good work-life balance.

Other benefits of working at the Law Society include:

  • Three days Special Leave on top of the annual leave entitlement to use during the annual close-down period between Christmas and the new year.
  • Flexibility to work from both office and home, with full working from home (WFH) kit provided to each employee, including an allowance towards the purchase of a WFH desk and chair.
  • Employee Assistance Programme (EAP) is available to all employees.
  • Actively fostering the development and career pathways of our employees, alongside a transparent performance review and remuneration appraisal system.
  • Competitive remuneration
  • Developing a cohesive workplace culture across our organisation, including monthly morning teas and celebrating annual events.

Diversity and inclusion are important to us and the Law Society is keen to ensure that appointments reflect Aotearoa New Zealand’s multicultural society. Applications from a diverse range of backgrounds are encouraged.

For a confidential discussion, additional information please contact People & Culture at

A copy of the position description can be found here.

If you would like to apply, please complete the application form and submit this together with your cover letter and CV to

Please do not apply using the seek portal as we will only consider applications that have been made to the above email address.

Applications close 5pm 28 August 2022.

Applicants for this position should have NZ residency or a valid NZ work visa.

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