Before making a complaint

• What to do first  
• Who can you complain about?  
• Having a support person
• Complaining on behalf of someone else
• What can you complain about?
• Complaints we’re unable to help with
• What to do next
• What we need from you

How the complaints process works

• Making a complaint 
• Who considers your complaint? 
• What happens after you’ve made a complaint?  
• How long does it take? 
• Important things to know throughout the process 

How to make a complaint

• How to make a complaint 
• What to provide with your complaint 
• Further assistance  

Possible complaint outcomes

• How we resolve your complaint 
• What outcomes can you expect? 
• Own Motion Investigations 
• Review of a Standards Committee decision 

What we do and don't do

• Are we the right people to help you?  
• What to do next 
• Other resources 

Decisions

• Standards Committees
• New Zealand Lawyers and Conveyancers Disciplinary Tribunal
• Legal Complaints Review Officer

Strike offs and do not employ orders

This page records the names of people who are subject to the following orders:

• strike off orders (meaning that the individual can’t hold a practising certificate or practise law in New Zealand)
• do not employ orders (meaning the individual can’t be employed by a lawyer or law firm)