The Earthquake Commission will continue to process claims for damage caused by natural disasters, including reopened Canterbury claims, despite its offices having to shut down.
The EQC says all claim lodgement channels remain open, and claims will continue to be managed and settled. However, all face-to-face interactions will cease. This will cause delays to managed repairs currently under construction, as well as onsite assessments and scoping.
“We realise how frustrating this will be for those who have been in the claims process for a while,” says EQC Deputy Chief Executive Renée Walker.
“While we are operating this way, the best way to contact us is via email or phone. Customers can contact the person managing their claim if they have their details or, if they are not sure who to contact our team is available on email@example.com and 0800 DAMAGE (326 243) or +64 4 978 6400 if calling from overseas”.
Ms Walker said that she was proud how quickly the organisation had been able to move into the lockdown phase while still carrying out most of its core responsibilities.
“All parts of EQC, especially our Pandemic Response Team and the IT teams have done an incredible amount of work to enable everyone to work from home,” says Ms Walker.