On review, the Legal Complaints Review Officer (LCRO) reversed the Standards Committee's findings that the sending of the letter to the healthcare providers constituted the use of a legal process and that it was sent for a purpose regarded as improper. The LCRO overturned the Standards Committee’s determination of unsatisfactory conduct and consequently its penalty orders. The publication order was not subject to review (the Committee had stayed publication of its decision pending the outcome of the LCRO review).

The LCRO directed that their decision be published. A copy of the LCRO decision can be found here: LCRO-169-2025-Franks-Franks-Ogilvie-v-EW-and-ors