• Central Wellington based
• Banking and finance law
• Full time

Financial Services Complaints Ltd (FSCL) is an independent ombudsman and dispute resolution service approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. We work to resolve and determine complaints between consumers and financial service providers. For more information, please visit our website at www.fscl.org.nz.

We are looking for an enthusiastic team player with to join our early assistance team. You will be a good communicator, with strong analytical and written skills, be adaptable, have an enquiring mind and sound judgement, and be well organised. The role is ideally suited to a recent law graduate with less than two years’ post qualification experience. A practising certificate is not required.

Our early assistance team is the first point of contact for consumers with complaints about their financial service provider. The work involves:

• helping consumers complain to their financial service provider
• accurately entering data on our case management system
• identifying legal issues raised in complaints
• assisting with the early resolution of complaints
• drafting decisions for complaints that fall outside our rules
• identifying when complaints are ready to be investigated by our case management team
• writing case notes on closed case investigation files.

There is also the opportunity to contribute to special projects, including presentations and outreach work.

We offer fair remuneration, excellent work/life balance, flexibility, and support in your professional development.

We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.

A job description is available on request. Please send your application and CV to meryngates@fscl.org.nz.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.