Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team

Investigators in the Complaints Resolution Group work with the Chief Ombudsman to resolve complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people. This can involve either working with the parties to achieve a suitable resolution or conducting more formal investigations.

Mō te tūranga - About the role

The role involves managing a varied caseload of complaints under the Ombudsmen Act 1975 and official information legislation. This will include exploring resolution, requesting and assessing information, and advising the Chief Ombudsman prior to him forming an opinion on a matter.

There will be external engagement so your ability to engage with people from diverse backgrounds, cultures, world views is also crucial to success in the role, as you will be dealing with a variety of stakeholders, while also building cohesive relationships within your team and the wider organisation. A resolution-focussed approach is critical to the role.

The work is challenging, varied, and fast-paced and requires judgment, integrity and resilience. Good time-management and priority setting are essential. As is the ability to meet deadlines.

We have two positions available, both based in Wellington. We are unable to accommodate 100% remote working for this role.

He kōrero mōu – About you

To be successful in this role you will ideally have:

• Experience in case-management, complaint handling and/or other dispute resolution activities, including an understanding of core investigation principles and standards.
• The ability to manage a varied caseload, and to progress cases pragmatically and efficiently to achieve fair outcomes in a timely manner.
• Excellent time and case management skills, the ability to perform under pressure, and to set priorities and meet deadlines under changing conditions.
• A relevant tertiary qualification, or equivalent work experience in complaints handling.
• Knowledge of practice and procedure in central or local government, or of the wider public sector.
• Experience gathering, analysing and presenting information, establishing facts and applying critical thinking to complex and varied scenarios.
• Excellent verbal and written communication skills.
• Proven ability to deal with a diverse range of internal and external stakeholders, and the ability to remain calm and focused when dealing with aggrieved parties.
• Motivation to achieve and perform in the role at a high level.

Te painga o te mahi tahi me mātou - Our benefits, what we offer

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
• Flexible working options.
• Competitive remuneration.
• Three extra Annual Leave days after 12 months of employment.
• Onsite gym and personal trainer, free to all employees.
• Three paid office holidays between Christmas and New Year.
• Employee Assistance Programme (EAP).

Me pēhea te tono - How to apply

To apply, click here to be redirected to our website. Click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

The salary band for this role is $91,878 to $120,589. Depending on skills and experience the appointment range is likely to be between $91,878 and $114,847.

Applications close 5pm, 15 March 2026.